21 Chartered Accountants have added a new member to their growing team with the appointment of Rachel Scott as their office manager.

The Sheffield based professional service firm identified the need for a new member of staff to come in to manage internal procedures to allow the senior management team to focus more of their efforts of servicing clients and identifying new business opportunities.

Rachel, who is also studying a part time master’s degree in Business and Human Resource Management. at Lincoln University alongside her new role at C21, is responsible for a wide range of back-office tasks, such as organising work schedules, document management, client onboarding, staff training and HR duties.

She has a wealth of experience in office management and brings a key level of support to the team, based out of the Quadrant business centre in Sheffield.

Rachel comments: “I’m delighted to be given the opportunity to join the team at C21. Office management support is an essential part of running a successful business as it ensures key tasks are completed on time, as well as providing a structured process to ensure companywide objectives are met.

“It’s important for our senior management team to be able to concentrate on servicing our clients rather than getting too heavily involved in administrative tasks, so my role not only frees them up to do what they do best, but also allows for greater direction on office procedures that would otherwise not be prioritised. I’m really looking forward to making a difference to the business!”

Jan Hall, Director at C21 Chartered Accountants comments: “As the business continues to grow, there is more to do from a clerical perspective to enable us to continue to provide the best possible service to clients, and the best possible working experience for our staff.

“Communication is key to building successful relationships with our clients, so when a new client comes on board, there are a number of essential tasks that need to be completed as part of the onboarding process. Having Rachel in place means we can complete this process quickly and efficiently, ensuring clients have a great first impression of working with us.

“In order for us to provide a great service to our clients, we also need to make sure we have the right people in place to deliver this. Having a structured training and development programme enables us to attract the best possible staff, and Rachel’s support in providing some structure to this is going to be a key driver in our recruitment process going forward. We’re delighted to have her on board!”